Messaging & Live Chat

COMPLETE MESSAGING SOLUTION

Meet customers where they are

Customers expect great service across all channels. Messaging makes it easy to deliver personalized and engaging interactions—without the heavy lift. It comes with built-in automation and AI so you can serve more customers, and can be completely customized to meet your needs.

Loyalty

Build and grow customer relationships by reaching out with contextual, timely interactions.

Speed

Help customers do more themselves using bots and integrations, letting agents jump in only when necessary.

Personalization

Use customer data to initiate rich, interactive conversations that are tailored to their needs.

BOTS

Enable 24/7 support

Enhance your agents by deflecting common questions with Managed IT bots. They deliver instant answers 24/7 across all of your service channels so customers never have to wait.

WEB, MOBILE, SOCIAL, AND BUSINESS CHANNELS

Stay connected on any channel

Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook, and business productivity tools like Slack to deliver instant support for customers, business partners and employees.

AGENT WORKSPACE

All interactions in one place

Customer conversations and information live in a centralized workspace so agents get all the tools and customer context they need to provide personalized service across any channel.

Would you like to start a project with us?

Experience seamless IT management with Managed IT Guide. Boost productivity, enhance security, and streamline operations. Trust our expert team to handle your technology needs.