Quality Assurance

QUALITY ASSURANCE (FORMERLY KLAUS)

Put AI in charge of conversation quality

We review every single conversation and give you instant insight into your support performance. Customers get a more consistent experience, which builds loyalty—and long-term revenue.

BENEFITS

Solidify customer relationships with excellent CX

Offer better answers

Highlight problem spots to help you offer more consistent CX experiences down the road.

Run a tight ship

We analyze 100% of your tickets via AI to save you time and reduce operational costs.

Enhance service

Receive accurate insights into agent gaps, so you can improve service quality and reduce churn.

Coach your agents

More data means more ways to pinpoint training needs. Coach agents and give kudos alike.

FEATURES

Take the guesswork out of quality assurance

AutoQA analyzes every interaction – including with AI agents – then shows you which ones need extra support. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues.

Stop wondering what went wrong, and jump straight to the fixing stage. Because Zendesk identifies churn risk, outliers, and escalations, you can easily pinpoint and solve knowledge gaps.

Thanks to systematic feedback, you’re equipped to give specific performance guidance to your team. Offer 1:1 coaching or schedule trainings to help struggling agents.

Ticket insights link to your CSAT scores, so you have an even better picture of team performance. Filter by department, team, or individual agent—the data goes deep.

Would you like to start a project with us?

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