AI & Automation

ARTIFICIAL INTELLIGENCE

Managed IT AI makes service what it should be

Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalized support from day one—without any extra work.

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HOW MANAEGD IT AI WORKS

Intelligence infused into every interaction

Automate the frontline

Having too many customers is a good thing. Manage high demand with AI agents and resolve interactions with ease.

Give agents a boost

Being an agent has never been easier. Offer agents AI tools that provide full context and guidance on how to approach interactions.

Operate at scale

Get full visibility into how to optimize your service operations. Use AI to amaze customers, boost agent morale, and streamline workflows.

AI-POWERED BOTS

Let AI agents pick up the slack

Managed IT AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle more complex interactions because customer service is what they do best.

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AGENT EFFICIENCY

Turn agents into top performers

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Our intelligent AI assistant does more than advise. It takes action, by offering response suggestions and actions to agents based on your business policies.

Get early access

Make use of Generative AI replies and watch your CSAT skyrocket. Agents can add a personalized touch with text expansion and tone shift.

Empower agents with full context behind every interaction within their workspace. Agents will know what customers want and how they feel before the conversation starts.

Use AI suggestions to automate common responses so agents can resolve situations faster. Agents can also count on AI guidance on interactions if needed.

OPTIMIZE WORKFLOWS

Transform your entire customer experience

Automatically know what your customer wants, how they feel, and what language they speak. Go further and customize what to detect and capture so the information you care about is always front and center.

Lower time-to-resolution without breaking a sweat. Automatically route incoming interactions based on what the customer wants, how they feel, and the best agent for the job.

Empower agents with full context behind every interaction within their workspace. Agents will know what customers want and how they feel before the conversation starts.

Save time and automatically turn a few bullet points into a complete article. Hit publish and use GenAI to spot and suggest immediate answers to customers.

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Would you like to start a project with us?

Experience seamless IT management with Managed IT Guide. Boost productivity, enhance security, and streamline operations. Trust our expert team to handle your technology needs.